Support

Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:

Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.

Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.

Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.

Find out how to set a delivery preference. Choose your location and sign up for email notifications.

Find out why your delivery may have been sent to the post office.

Request the restart of advertising mail delivery to your address.

If you wish to receive advertising mail, contact customer service at 1-866-607-6301 and request the restart of advertising mail delivery to your address.

Don’t worry! Here’s why your FlexDelivery address doesn’t match your post office:

Can I use FlexDelivery internationally

How do I know if a company is FlexDelivery-friendly

Is this open to other delivery providers

We’ll send you an email when your package is ready to be picked up.

Yes!

Using your FlexDelivery address is easy. Here’s how:

Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.

How to order a Canada Post parcel locker by phone or online. It’s free and building residents have a secure, convenient depot for parcel deliveries.

How to get your package from the Canada Post parcel locker when you find a notice and a key in your mail box.

Learn about our new delivery model and when it’s coming to your area.

Get help with common mail delivery issues, such as mail that was delivered to the wrong address. Open a service ticket to report the problem and get help.

Read Hold Mail terms and conditions, including service delivery limitations and legal statements.

Read the terms and conditions for use of Canada Post’s Mail Forwarding service, including limitations on the service and legal statements.

Find out how to fill out the address form during online checkout using your FlexDelivery address.

Find out what identification you need to pick up mail at the post office, whether for yourself or on behalf of someone else or a business.

Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.

PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.

The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.

If your parcel was delivered late, find out if you qualify to request a refund.

Learn what you can do if an insured parcel sent within Canada was delivered damaged

Find out how to close an Individual or Commercial Postal Box.

If your tracking number shows your package has been delivered, but it hasn’t been received, here’s what to do:

If your mail has not arrived yet, you can check for a tracking number, or report the problem online to Canada Post.

Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.

If your mail is being misdelivered, you can contact the sender, return to sender, or report it online to Canada Post.

Received a ‘delivery attempted’ card while you were waiting for a package? Here’s what to do:

Sometimes domestic parcels get damaged in transit. Here’s what to do when it happens:

If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.

To stop getting flyers and bulk mail, simply put a note on your mailbox asking Canada Post to stop delivering unaddressed advertising.

Sometimes international parcels get damaged in transit. Here’s what to do when it happens:

Find out what you can do if you received a damaged letter, and if it’s eligible for a claim.

Find out what to do when delivery of your letter or parcel was attempted, but you did not receive a Delivery Notice Card.