Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:
Cannabis promotion
Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.
Shipping medical cannabis
Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.
How to package cannabis for shipping
Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.
Set a delivery preference | Canada Post
Find out how to set a delivery preference. Choose your location and sign up for email notifications.
Why did my package go to the post office?
Find out why your delivery may have been sent to the post office.
Request to receive advertising mail
Request the restart of advertising mail delivery to your address.
How to request receiving advertising mail
Contact us to request the restart of advertising mail delivery to your address.
Why is my FlexDelivery address different from the post office?
Don’t worry! Here’s why your FlexDelivery address doesn’t match your post office:
Can I use FlexDelivery internationally
Can I use FlexDelivery internationally
How do I know if a company is FlexDelivery-friendly
How do I know if a company is FlexDelivery-friendly
Is this open to other delivery providers
Is this open to other delivery providers
How do I know if my item is ready to be picked up?
We’ll send you an email when your package is ready to be picked up.
Is FlexDelivery free?
Yes!
How do I use my FlexDelivery address?
Using your FlexDelivery address is easy. Here’s how:
What’s a parcel locker
Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.
How to get your parcel from a parcel locker
How to get your package from the Canada Post parcel locker when you find a notice and a key in your mail box.
Report a problem or get help with your mail delivery
Get help with common mail delivery issues, such as mail that was delivered to the wrong address. Open a service ticket to report the problem and get help.
Hold Mail terms and conditions
Read Hold Mail terms and conditions, including service delivery limitations and legal statements.
Mail Forwarding service terms and conditions
Read the terms and conditions for use of Canada Post’s Mail Forwarding service, including limitations on the service and legal statements.
How to use your FlexDelivery address
Find out how to fill out the address form during online checkout using your FlexDelivery address.
What ID is required to pick up mail at the post office?
Find out what identification you need to pick up mail at the post office, whether for yourself or on behalf of someone else or a business.
How to rent a P.O. Box
Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.
Rental fees for postal boxes
The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.
How do I cancel a Postal Box?
Find out how to close an Individual or Commercial Postal Box.
How to resolve undelivered mail
If your mail has not arrived yet, you can check for a tracking number, or report the problem online to Canada Post.
P.O. Box size choices
PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.
Irregular mail delivery
Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.
What to do about misdelivered mail
If your mail is being misdelivered, you can contact the sender, return to sender, or report it online to Canada Post.
I was at home, but delivery was not attempted.
Received a ‘delivery attempted’ card while you were waiting for a package? Here’s what to do:
Mail delivered to wrong address
If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.
How to reduce the amount of advertising mail you receive
Learn how to stop receiving both addressed and unaddressed advertising mail and find out more about Canada Post’s privacy practices.
I didn’t get a missed delivery notice
Find out what to do when delivery of your letter or parcel was attempted, but you did not receive a Delivery Notice Card.