Read this article for in-depth info on managing returns.
MyMail Terms and Conditions
MyMail Frequently Asked Questions
Temporary parcel pickup and drop off locations
Automatic Tracking FAQ | Support
Automatic tracking is a free feature that automatically adds packages to your track list, sends you delivery notifications and more. Learn about this feature in our frequently asked questions.
Automatic Tracking Terms and Conditions
Automatic tracking is a free feature that automatically adds packages to your track list, sends you delivery notifications and more. View the Terms and Conditions of this feature.
My Mailbox beta Terms and Conditions
My Mailbox beta Terms and Conditions
My Mailbox beta FAQ
My Mailbox beta release participation conditions
My Mailbox beta release participation conditions
My Mailbox beta release participation conditions
My Mailbox beta release participation conditions
How to make changes to your Mail Forwarding or Hold Mail service
Find out how to change or cancel your mail redirection services. Hold Mail or Mail Forwarding account passwords made before August 24, 2019 are no longer active.
Proof of Age requirements
Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:
Cannabis promotion
Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.
Shipping medical cannabis
Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.
How to package cannabis for shipping
Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.
Set a delivery preference | Canada Post
Find out how to set a delivery preference. Choose your location and sign up for email notifications.
Why did my package go to the post office?
Find out why your delivery may have been sent to the post office.
How to pay duty and taxes online | Canada Post
Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house if you’re not at home.
Tracking says item delivered but I don't have it
Tracking status shows your item as successfully delivered, but you have not received it. What you can do.
How do I put my mail on hold?
Canada Post’s Hold Mail service makes stopping your mail easy. Set it up online in minutes.
What are the mail and parcel delivery hours?
Find out what days and times mail is delivered in Canada. Mail is not delivered on statutory holidays like Christmas Day.
Problem with Hold Mail service
Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.
What ‘Delivery Attempt Made’ means, and what to do
This notification means we tried to deliver to your address, but were not successful.
Delivery times for items sent from outside of Canada
See the delivery standards for mail items sent from outside of Canada, how to track them and information about Customs' wait times.
Request to receive advertising mail
Request the restart of advertising mail delivery to your address.
How to request receiving advertising mail
If you wish to receive advertising mail, contact customer service at 1-866-607-6301 and request the restart of advertising mail delivery to your address.
epost Connect Frequently Asked Questions
Have questions about epost connect? Check the FAQ for answers:
Why is my FlexDelivery address different from the post office?
Don’t worry! Here’s why your FlexDelivery address doesn’t match your post office:
How do I set shipping routes?
Shipping routes are set depending on the location of our facilities and the destination.
Can I use FlexDelivery internationally
Can I use FlexDelivery internationally
How do I know if a company is FlexDelivery-friendly
How do I know if a company is FlexDelivery-friendly
Is this open to other delivery providers
Is this open to other delivery providers
How do I know if my item is ready to be picked up?
We’ll send you an email when your package is ready to be picked up.
Is FlexDelivery free?
Yes!
How do I use my FlexDelivery address?
Using your FlexDelivery address is easy. Here’s how:
Learn what “Ready for pickup“ means
Ready for pickup means that your item has safely arrived at a post office.
What’s a parcel locker
Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.
How to get your parcel from a parcel locker
How to get your package from the Canada Post parcel locker when you find a notice and a key in your mail box.
Community Mailbox FAQ
Have questions about your community mailbox? Explore Frequently Asked Questions for answers:
New model for delivering mail and parcels
Learn about our new delivery model and when it’s coming to your area.
Report problems with Mail Forwarding online
Is your mail still being delivered to your old address, or not being forwarded at all? Read support articles about common Mail Forwarding™ delivery issues.
Report a problem or get help with your mail delivery
Get help with common mail delivery issues, such as mail that was delivered to the wrong address. Open a service ticket to report the problem and get help.
P.O. Box Terms and Conditions
Find Terms and Conditions for Canada Post Consumer P.O. Boxes here.
Mail Forwarding service terms and conditions
Read the terms and conditions for use of Canada Post’s Mail Forwarding service, including limitations on the service and legal statements.
Hold Mail terms and conditions
Read Hold Mail terms and conditions, including service delivery limitations and legal statements.
How to use your FlexDelivery address
Find out how to fill out the address form during online checkout using your FlexDelivery address.
Commercial PO Box Terms and Conditions
How to rent, cancel, and use a commercial Postal Box at Canada Post.
What ID is required to pick up mail at the post office?
Find out what identification you need to pick up mail at the post office, whether for yourself or on behalf of someone else or a business.
Learn about tracking number formats
Learn about the various tracking number formats and where to find them on your package or receipt.
Learn more about track and how it works
Learn more about the Track tool and how it helps you trace and confirm delivery of packages or check when a parcel is expected to be delivered.
Tracking information isn’t available for my package
Learn why your tracking information may not be available to you when you enter your tracking number into Track
How long does it take for mail to be delivered
Standard delivery times vary depending on what you’re mailing and how far it’s going. Find the delivery standards for different types of mail.
How to track a package online
Learn how to track a package using the online Track tool. Find out about the tracking number, delivery notice card number or reference number you need.
How to rent a P.O. Box
Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.
P.O. Box size choices
PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.
Rental fees for postal boxes
The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.
Request a refund for late delivery of a parcel
If your parcel was delivered late, find out if you qualify to request a refund.
What to do if your parcel arrived damaged
Learn what you can do if an insured parcel sent within Canada was delivered damaged
How do I cancel a Postal Box?
Find out how to close an Individual or Commercial Postal Box.
Mail shows as ‘delivered’, but not received.
If your tracking number shows your package has been delivered, but it hasn’t been received, here’s what to do:
How to resolve undelivered mail
If your mail has not arrived yet, you can check for a tracking number, or report the problem online to Canada Post.
Irregular mail delivery
Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.
What to do about misdelivered mail
If your mail is being misdelivered, you can contact the sender, return to sender, or report it online to Canada Post.
Learn what “Notice left” status means
Learn about what “Notice left” means in your delivery progress and how to pick up your package.
Learn what “Delivered as a safe drop” means
Learn what “Delivered as a safe drop” means in your delivery progress.
Learn what Track tool results mean
Learn more about detailed status items and dates displayed on the Track progress bar.
Tracked item marked as delivered, but not received?
Here’s what to do when your item is marked as delivered, but has not been received.
How to know who signed for your package
How to find and view the signature of the person who signed for a package you sent.
Learn how to track a package online
Learn how to track the delivery status of your package using our online Track tool.
The parcel I am expecting is in customs, what can I do?
Find out about the customs process for receiving a package from another country.
epost Connect Participant Guide
Find out how to access an epost Connect Collaboration message after you receive an email notification.
epost Connect Recipient Guide
Find out how to access an epost Connect message after you receive an email notification.
How Mail Forwarding works
If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.
Buying Mail Forwarding for a business or another person
You can buy Mail Forwarding for someone else. You need to go to a post office to show proof that you have the authority to act for the other person.
Receive your mail while travelling across Canada
Apply in person for our free general delivery service (often called Poste Restante) to receive mail at any Post Office.
I was at home, but delivery was not attempted.
Received a ‘delivery attempted’ card while you were waiting for a package? Here’s what to do:
Show Mail Forwarding ID at a post office
Having trouble completing the identification process when buying Mail Forwarding online? You can still pay online and then show your ID at a post office.
Only some mail is being forwarded
Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.
How to report getting someone else's forwarded mail
If you purchased Mail Forwarding but are getting someone else's mail along with your own, use this online form to report the problem.
Mail not being forwarded
When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.
Delivery to your address hasn’t resumed? Here’s what to do:
After verifying the end date on your Mail Forwarding contract, use this form to report the problem:
How to cancel Mail Forwarding
Looking to cancel Mail Forwarding? Here’s how:
What do the terms in my Track results mean?
Learn what the terms ‘date range’ and ‘expected delivery date’ mean in your Track results.
How to renew mail forwarding
Mail forwarding, mail, forwarding, change service, change, service, extend service, extend, service
How to verify your identity online
Find out what to do if you tried to complete your change of address request online, but authentication failed.
Preserving your email privacy online
If you give your email when you purchase mail forwarding, your information will not be disclosed to other organizations.
Set up mail forwarding online or at the post office.
Find out how to sign up for mail forwarding online or at the post office.
How to make changes to Mail Forwarding
Renew, cancel or make changes to your Mail Forwarding service online or at the post office.
Limits of Mail Forwarding Service
Find out if you have to make alternate arrangements to have your mail forwarded to your new address.
Types of mail for Mail Forwarding
Find out what mail items get forwarded when you buy the Mail Forwarding service. Lettermail™, Registered Mail™ and magazines all use mail forwarding.
How can I change my mailing address or forward my mail
How do I change my mailing address? See how to get Mail Forwarding service, what mail forwarding costs and how far in advance to order it.
Delayed parcel international and USA
Find out how to check on where your incoming international parcel is and what may be causing the delay.
No tracking updates appear
You have been tracking your letter or parcel on our website, but now tracking information no longer appears. Find out what to do.
Track international deliveries
You sent an international delivery with a tracking number, and it hasn’t arrived yet. Find out how to check on where your outgoing international parcel is and what may be causing the delay.
Where to find your tracking number
Had a tracking number, but can’t find it? Here’s what to do:
Change how you receive mail
Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.
I have no tracking updates for my delivery
You have tracked your letter or parcel online for several days and there is no delivery status update. You are worried your parcel hasn’t been sent yet.
What to do when your domestic parcel is damaged
Sometimes domestic parcels get damaged in transit. Here’s what to do when it happens:
Mail and Parcel delivery dates
What happens if your delivery date changes? Learn about Expected delivery date and the Delivery Standard.
How can I call the post office?
Over 6,300 post offices are available to take your call! Here’s how to get in touch:
What taxes apply to Canada Post products?
A description of what federal and provincial sales taxes apply to Canada Post products and which products are tax exempt.
How will I receive mail at my new home?
Mail is usually delivered to your door, rural mailbox or community mailbox. You may also receive mail at a P.O. Box or group mailbox.
Can I refuse delivery of a parcel?
There are 3 ways you can return a letter or parcel to sender. Pick the one best for your needs
Mail delivered to wrong address
If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.
What to do when your international parcel is damaged
Sometimes international parcels get damaged in transit. Here’s what to do when it happens:
Received damaged mail
Find out what you can do if you received a damaged letter, and if it’s eligible for a claim.
How to stop receiving advertising mail
To stop getting flyers and bulk mail, simply put a note on your mailbox asking Canada Post to stop delivering unaddressed advertising.
Where to get your delivery
Find out about the pickup location for your parcel or letter after an attempted delivery.
Rural mailbox rules
Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.
I didn’t get a missed delivery notice
Find out what to do when delivery of your letter or parcel was attempted, but you did not receive a Delivery Notice Card.
How to use the Find a Post Office tool
Get help with our online Find a Post Office tool. Enter your postal code, address or intersection and get a list of nearby post offices and outlets.
Post office opening hours
First look up your post office in Find a Post Office and then you can view the hours of operation for that location.
Why is my post office closing?
We may close or relocate a post office to improve operations and remain competitive.
How to get new community mailbox keys
If you have lost or broken community mailbox keys or if you have just moved, you can request new keys online.
The difference between Mail Forwarding and Hold Mail
Mail Forwarding redirects your mail to another address, such as when you move. Hold Mail stops mail delivery to your address, but does not redirect it.
What ID do I need to buy Hold Mail at the post office?
To buy Hold Mail at a post office, you need government-issued photo ID. To purchase it for another person or a business you need a letter of authorization.
Why can’t I buy Hold Mail service for my address?
Hold Mail service cannot be used if you receive mail at a shared or institutional address, such as a dormitory or rooming house.
Does Hold Mail stop flyers, newspapers and parcels?
Hold Mail will stop flyers and newspapers, but not parcels.
Getting your mail before Hold Mail ends
Looking for your mail before your contract ends? Here’s how to receive it:
How do I extend my Hold Mail service?
Extend your Hold Mail service online before or after your service ends.
How to get delivery notifications to your email and mobile device
Learn how to sign up to get delivery status information sent directly to your email or mobile.
Connect Frequently Asked Questions
Have questions about connect? Check the FAQ for answers:
Rural and Remote Promotion | Terms and Conditions
The following Terms and Conditions apply to the Rural and Remote Promotion offered by Canada Post.
Terms and conditions | SFSB promotion
View the terms and conditions for our Canada Post Solutions for Small Business registration promotion.
Terms and conditions SFSB winback promo
View the terms and conditions for our Canada Post Solutions for Small Business winback promotion.
Delivery Preference | Terms and Conditions
These are the Terms and Conditions that govern the use of Delivery Preference options from Canada Post.
Pay Duty and Taxes | Terms and Conditions
These are the Terms and Conditions that govern the use of the Pay Duty and Taxes services from Canada Post.
Web Service Requirements for Return Authorization Numbers - SOAP
Learn how to set up return authorization web service via SOAP protocol.
Web Service Requirements for Return Authorization Numbers - REST
Learn how to set up return authorization web service via REST-style architecture.
Manage Returns Frequently Asked Questions
Check out the FAQs page for help using the tool.