Support

Read this article for in-depth info on managing returns.

Automatic tracking is a free feature that automatically adds packages to your track list, sends you delivery notifications and more. Learn about this feature in our frequently asked questions.

Automatic tracking is a free feature that automatically adds packages to your track list, sends you delivery notifications and more. View the Terms and Conditions of this feature.

My Mailbox beta Terms and Conditions

My Mailbox beta release participation conditions

My Mailbox beta release participation conditions

Find out how to change or cancel your mail redirection services. Hold Mail or Mail Forwarding account passwords made before August 24, 2019 are no longer active.

Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:

Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.

Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.

Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.

Find out how to set a delivery preference. Choose your location and sign up for email notifications.

Find out why your delivery may have been sent to the post office.

Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house if you’re not at home.

Tracking status shows your item as successfully delivered, but you have not received it. What you can do.

Canada Post’s Hold Mail service makes stopping your mail easy. Set it up online in minutes.

Find out what days and times mail is delivered in Canada. Mail is not delivered on statutory holidays like Christmas Day.

Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.

This notification means we tried to deliver to your address, but were not successful.

See the delivery standards for mail items sent from outside of Canada, how to track them and information about Customs' wait times.

Request the restart of advertising mail delivery to your address.

If you wish to receive advertising mail, contact customer service at 1-866-607-6301 and request the restart of advertising mail delivery to your address.

Have questions about epost connect? Check the FAQ for answers:

Don’t worry! Here’s why your FlexDelivery address doesn’t match your post office:

Shipping routes are set depending on the location of our facilities and the destination.

Can I use FlexDelivery internationally

How do I know if a company is FlexDelivery-friendly

Is this open to other delivery providers

We’ll send you an email when your package is ready to be picked up.

Yes!

Using your FlexDelivery address is easy. Here’s how:

Ready for pickup means that your item has safely arrived at a post office.

Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.

How to get your package from the Canada Post parcel locker when you find a notice and a key in your mail box.

Have questions about your community mailbox? Explore Frequently Asked Questions for answers:

Learn about our new delivery model and when it’s coming to your area.

Is your mail still being delivered to your old address, or not being forwarded at all? Read support articles about common Mail Forwarding™ delivery issues.

Get help with common mail delivery issues, such as mail that was delivered to the wrong address. Open a service ticket to report the problem and get help.

Find Terms and Conditions for Canada Post Consumer P.O. Boxes here.

Read the terms and conditions for use of Canada Post’s Mail Forwarding service, including limitations on the service and legal statements.

Read Hold Mail terms and conditions, including service delivery limitations and legal statements.

Find out how to fill out the address form during online checkout using your FlexDelivery address.

How to rent, cancel, and use a commercial Postal Box at Canada Post.

Find out what identification you need to pick up mail at the post office, whether for yourself or on behalf of someone else or a business.

Learn about the various tracking number formats and where to find them on your package or receipt.

Learn more about the Track tool and how it helps you trace and confirm delivery of packages or check when a parcel is expected to be delivered.

Learn why your tracking information may not be available to you when you enter your tracking number into Track

Standard delivery times vary depending on what you’re mailing and how far it’s going. Find the delivery standards for different types of mail.

Learn how to track a package using the online Track tool. Find out about the tracking number, delivery notice card number or reference number you need.

Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.

PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.

The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.

If your parcel was delivered late, find out if you qualify to request a refund.

Learn what you can do if an insured parcel sent within Canada was delivered damaged

Find out how to close an Individual or Commercial Postal Box.

If your tracking number shows your package has been delivered, but it hasn’t been received, here’s what to do:

If your mail has not arrived yet, you can check for a tracking number, or report the problem online to Canada Post.

Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.

If your mail is being misdelivered, you can contact the sender, return to sender, or report it online to Canada Post.

Learn about what “Notice left” means in your delivery progress and how to pick up your package.

Learn what “Delivered as a safe drop” means in your delivery progress.

Learn more about detailed status items and dates displayed on the Track progress bar.

Here’s what to do when your item is marked as delivered, but has not been received.

How to find and view the signature of the person who signed for a package you sent.

Learn how to track the delivery status of your package using our online Track tool.

Find out about the customs process for receiving a package from another country.

Find out how to access an epost Connect Collaboration message after you receive an email notification.

Find out how to access an epost Connect message after you receive an email notification.

If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.

You can buy Mail Forwarding for someone else. You need to go to a post office to show proof that you have the authority to act for the other person.

Apply in person for our free general delivery service (often called Poste Restante) to receive mail at any Post Office.

Received a ‘delivery attempted’ card while you were waiting for a package? Here’s what to do:

Having trouble completing the identification process when buying Mail Forwarding online? You can still pay online and then show your ID at a post office.

Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.

If you purchased Mail Forwarding but are getting someone else's mail along with your own, use this online form to report the problem.

When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.

After verifying the end date on your Mail Forwarding contract, use this form to report the problem:

Looking to cancel Mail Forwarding? Here’s how:

Learn what the terms ‘date range’ and ‘expected delivery date’ mean in your Track results.

Mail forwarding, mail, forwarding, change service, change, service, extend service, extend, service

Find out what to do if you tried to complete your change of address request online, but authentication failed.

If you give your email when you purchase mail forwarding, your information will not be disclosed to other organizations.

Find out how to sign up for mail forwarding online or at the post office.

Renew, cancel or make changes to your Mail Forwarding service online or at the post office.

Find out if you have to make alternate arrangements to have your mail forwarded to your new address.

Find out what mail items get forwarded when you buy the Mail Forwarding service. Lettermail™, Registered Mail™ and magazines all use mail forwarding.

How do I change my mailing address? See how to get Mail Forwarding service, what mail forwarding costs and how far in advance to order it.

Find out how to check on where your incoming international parcel is and what may be causing the delay.

You have been tracking your letter or parcel on our website, but now tracking information no longer appears. Find out what to do.

You sent an international delivery with a tracking number, and it hasn’t arrived yet. Find out how to check on where your outgoing international parcel is and what may be causing the delay.

Had a tracking number, but can’t find it? Here’s what to do:

Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.

You have tracked your letter or parcel online for several days and there is no delivery status update. You are worried your parcel hasn’t been sent yet.

Sometimes domestic parcels get damaged in transit. Here’s what to do when it happens:

What happens if your delivery date changes? Learn about Expected delivery date and the Delivery Standard.

Over 6,300 post offices are available to take your call! Here’s how to get in touch:

A description of what federal and provincial sales taxes apply to Canada Post products and which products are tax exempt.

Mail is usually delivered to your door, rural mailbox or community mailbox. You may also receive mail at a P.O. Box or group mailbox.

There are 3 ways you can return a letter or parcel to sender. Pick the one best for your needs

If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.

Sometimes international parcels get damaged in transit. Here’s what to do when it happens:

Find out what you can do if you received a damaged letter, and if it’s eligible for a claim.

To stop getting flyers and bulk mail, simply put a note on your mailbox asking Canada Post to stop delivering unaddressed advertising.

Find out about the pickup location for your parcel or letter after an attempted delivery.

Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.

Find out what to do when delivery of your letter or parcel was attempted, but you did not receive a Delivery Notice Card.

Get help with our online Find a Post Office tool. Enter your postal code, address or intersection and get a list of nearby post offices and outlets.

First look up your post office in Find a Post Office and then you can view the hours of operation for that location.

We may close or relocate a post office to improve operations and remain competitive.

If you have lost or broken community mailbox keys or if you have just moved, you can request new keys online.

Mail Forwarding redirects your mail to another address, such as when you move. Hold Mail stops mail delivery to your address, but does not redirect it.

To buy Hold Mail at a post office, you need government-issued photo ID. To purchase it for another person or a business you need a letter of authorization.

Hold Mail service cannot be used if you receive mail at a shared or institutional address, such as a dormitory or rooming house.

Hold Mail will stop flyers and newspapers, but not parcels.

Looking for your mail before your contract ends? Here’s how to receive it:

Extend your Hold Mail service online before or after your service ends.

Learn how to sign up to get delivery status information sent directly to your email or mobile.

Have questions about connect? Check the FAQ for answers:

The following Terms and Conditions apply to the Rural and Remote Promotion offered by Canada Post.

View the terms and conditions for our Canada Post Solutions for Small Business registration promotion.

View the terms and conditions for our Canada Post Solutions for Small Business winback promotion.

These are the Terms and Conditions that govern the use of Delivery Preference options from Canada Post.

These are the Terms and Conditions that govern the use of the Pay Duty and Taxes services from Canada Post.

Learn how to set up return authorization web service via SOAP protocol.

Learn how to set up return authorization web service via REST-style architecture.

Check out the FAQs page for help using the tool.