If your mail is being misdelivered, you can contact the sender, return to sender, or report it online to Canada Post.
Rural mailbox rules
Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.
How do I set shipping routes?
Shipping routes are set depending on the location of our facilities and the destination.
Why mail is returned to sender
The reasons why mail is returned to sender or undeliverable, and what you can do to fix it.
Proof of Age requirements
Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:
Where to get your delivery
Find out about the pickup location for your parcel or letter after an attempted delivery.
How to request receiving advertising mail
Contact us to request the restart of advertising mail delivery to your address.
What are the mail and parcel delivery hours?
Find out what days and times mail is delivered in Canada. Mail is not delivered on statutory holidays like Christmas Day.
Receive your mail while travelling across Canada
Apply in person for our free general delivery service (often called Poste Restante) to receive mail at any Post Office.
I didn’t get a missed delivery notice
Find out what to do when delivery of your letter or parcel was attempted, but you did not receive a Delivery Notice Card.
I was at home, but delivery was not attempted.
Received a ‘delivery attempted’ card while you were waiting for a package? Here’s what to do:
How to resolve undelivered mail
If your mail has not arrived yet, you can check for a tracking number, or report the problem online to Canada Post.
How do I know if my item is ready to be picked up?
We’ll send you an email when your package is ready to be picked up.
Change how you receive mail
Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.
Mail delivered to wrong address
If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.
Can I refuse delivery of a parcel?
There are 3 ways you can return a letter or parcel to sender. Pick the one best for your needs
How will I receive mail at my new home?
Mail is usually delivered to your door, rural mailbox or community mailbox. You may also receive mail at a P.O. Box or group mailbox.
The parcel I am expecting is in customs, what can I do?
Find out about the customs process for receiving a package from another country.
How to pay duty and taxes online | Canada Post
Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house if you’re not at home.
Irregular mail delivery
Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.
How to reduce the amount of advertising mail you receive
Learn how to stop receiving both addressed and unaddressed advertising mail and find out more about Canada Post’s privacy practices.
Report a problem or get help with common mail issues
Choose from a list of help topics for the most common mail delivery and business issues. Open a service ticket online to report the problem and get help.
Report a problem or get help with your mail delivery
Get help with common mail delivery issues, such as mail that was delivered to the wrong address. Open a service ticket to report the problem and get help.
How to make changes to your Mail Forwarding or Hold Mail service
Find out how to change or cancel your mail redirection services. Hold Mail or Mail Forwarding account passwords made before August 24, 2019 are no longer active.
Types of mail for Mail Forwarding
Find out what mail items get forwarded when you buy the Mail Forwarding service. Lettermail™, Registered Mail™ and magazines all use mail forwarding.
How to verify your identity online
Find out what to do if you tried to complete your change of address request online, but authentication failed.
Delivery to your address hasn’t resumed? Here’s what to do:
After verifying the end date on your Mail Forwarding contract, use this form to report the problem:
Show Mail Forwarding ID at a post office
Having trouble completing the identification process when buying Mail Forwarding online? You can still pay online and then show your ID at a post office.
How can I change my mailing address or forward my mail
How do I change my mailing address? See how to get Mail Forwarding service, what mail forwarding costs and how far in advance to order it.
Report problems with Mail Forwarding online
Is your mail still being delivered to your old address, or not being forwarded at all? Read support articles about common Mail Forwarding™ delivery issues.
How Mail Forwarding works
If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.
Set up mail forwarding online or at the post office.
Find out how to sign up for mail forwarding online or at the post office.
Limits of Mail Forwarding Service
Find out if you have to make alternate arrangements to have your mail forwarded to your new address.
How to cancel Mail Forwarding
Looking to cancel Mail Forwarding? Here’s how:
Only some mail is being forwarded
Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.
How to report getting someone else's forwarded mail
If you purchased Mail Forwarding but are getting someone else's mail along with your own, use this online form to report the problem.
Buying Mail Forwarding for a business or another person
You can buy Mail Forwarding for someone else. You need to go to a post office to show proof that you have the authority to act for the other person.
How to renew mail forwarding
Mail forwarding, mail, forwarding, change service, change, service, extend service, extend, service
Mail not being forwarded
When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.
How to make changes to Mail Forwarding
Renew, cancel or make changes to your Mail Forwarding service online or at the post office.
Preserving your email privacy online
If you give your email when you purchase mail forwarding, your information will not be disclosed to other organizations.
How do I put my mail on hold?
Canada Post’s Hold Mail service makes stopping your mail easy. Set it up online in minutes.
Does Hold Mail stop flyers, newspapers and parcels?
Hold Mail will stop flyers and newspapers, but not parcels.
What ID do I need to buy Hold Mail at the post office?
To buy Hold Mail at a post office, you need government-issued photo ID. To purchase it for another person or a business you need a letter of authorization.
Why can’t I buy Hold Mail service for my address?
Hold Mail service cannot be used if you receive mail at a shared or institutional address, such as a dormitory or rooming house.
How do I extend my Hold Mail service?
Extend your Hold Mail service online before or after your service ends.
Getting your mail before Hold Mail ends
Looking for your mail before your contract ends? Here’s how to receive it:
Problem with Hold Mail service
Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.
How to get new community mailbox keys
If you have lost or broken community mailbox keys or if you have just moved, you can request new keys online.
Community Mailbox FAQ
Have questions about your community mailbox? Explore Frequently Asked Questions for answers:
Report open community mailbox
If you find the main door on a community mailbox is open, here’s how to report it to Canada Post.
How to report a damaged mailbox
If you see a damaged or vandalized mailbox, report it to Canada Post postal security.
Why did my package go to the post office?
Find out why your delivery may have been sent to the post office.
Is FlexDelivery free?
Yes!
Is this open to other delivery providers
Is this open to other delivery providers
Set a delivery preference | Canada Post
Find out how to set a delivery preference. Choose your location and sign up for email notifications.
How do I know if a company is FlexDelivery-friendly
How do I know if a company is FlexDelivery-friendly
How do I use my FlexDelivery address?
Using your FlexDelivery address is easy. Here’s how:
My Mailbox beta release participation conditions
My Mailbox beta release participation conditions
Why is my FlexDelivery address different from the post office?
Don’t worry! Here’s why your FlexDelivery address doesn’t match your post office:
How to use your FlexDelivery address
Find out how to fill out the address form during online checkout using your FlexDelivery address.
Can I use FlexDelivery internationally
Can I use FlexDelivery internationally
FAQ about Photo Confirmation for delivered packages
Photo Confirmation is a free feature where a photo of your package is taken after a safe-drop delivery.
MyMail Frequently Asked Questions
My Mailbox beta FAQ
How can I pay my P.O. Box fees?
Rental fees for postal boxes
The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.
How to rent a P.O. Box
Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.
How do I cancel a Postal Box?
Find out how to close an Individual or Commercial Postal Box.
P.O. Box size choices
PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.
How to get your parcel from a parcel locker
How to get your package from the Canada Post parcel locker when you find a notice and a key in your mail box.
What’s a parcel locker
Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.
The difference between Mail Forwarding and Hold Mail
Mail Forwarding redirects your mail to another address, such as when you move. Hold Mail stops mail delivery to your address, but does not redirect it.