The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.
What type of shipper are you?
EST Online will be replaced for Commercial Shippers, February 2022
Campaign Manager direct mail campaigns
Campaign Manager terms and conditions
Postal Code Targeting Terms and Conditions
Precision Targeter - Frequently Asked Questions
Precision Targeter - Frequently Asked Questions
Shipping and marketing services for small businesses
Find out which shipping and marketing services and tools are available to Solutions for Small Business members.
Online tools for small businesses
Small business members can access all online shipping tools like EST Online and Snap Ship as well as pickup and returns tools.
Size and weight information for parcels and packages
Find out how big and heavy your parcel can be, and how that affects the cost of sending it. Calculate your shipping price based on dimensions, weight and shape.
Postal Code Map for unaddressed direct mail
The Postal Code Map, integrated into our Precision Targeter tool, helps you find high-value customer prospect areas for direct mail campaigns.
How long does it take for a parcel or letter to arrive
See the delivery standards for how long it should take for mail, letters or parcels to arrive based on mailing price and the destination.
Cost of Postal Code Targeting and what’s included
Answers about the cost of sending direct mail with Postal Code Targeting solutions and large volume discount options.
Postal Code Targeting Production for mailing FAQ
Postal Code Targeting production FAQs with answers on quality controls, indicia, specifications, GSM best practices and your mailing’s induction.
Using data with Postal Code Targeting
Data lists and how to use them in Postal Code Targeting, including data overlays, existing customer list suppression and data cleaning needs.
Benefits of Postal Code Targeting FAQ
Brief description of the features and benefits of Postal Code Targeting, different types of Smartmail Marketing solutions and how it works in acquisition.
2D data matrix Barcodes for Postal Code Targeting (FAQ)
How to create and use the Postal Code Targeting 2D data matrix barcode for automated direct mail processing, putting your piece in customer hands faster and at a savings.
How to prepare Postal Code Targeting mailings
Find out what’s needed to prepare a Postal Code Targeting mailing. Get information on Postal Code Targeting specifications and find a direct mail partner.
Postal Code Targeting mailing qualifications
See if your mailing campaign qualifies for Postal Code Targeting. Qualifications include deposit information, minimum item number, unique barcodes, quiet zones and Agreement numbers.
Is your mailing’s design machine processing compatible?
Ensure that your marketing mail pieces for Postal Code Targeting, Neighbourhood Mail and Personalized Mail are machineable and save on mailing costs.
How to create and drop off your Postal Code Targeting mailing
Find out how to prep your statement of mailing and drop off mailing containers.
Request a Shipment Refund
Printed a shipping label you won’t be using? Use Request a Refund API to reverse the charge.
How to ship outside Canada
Looking to send something internationally? Here’s how you can do it with Canada Post
Parcel pickup API integration tips for e-commerce
Add pickup web services to your e-commerce solution. Easily request a pickup at your business. Ideal for Ship From Store applications.
Use EST Online and Express Order Entry
Prepare your mailings and shipments online and print shipping labels with our electronic shipping tools.
Mailing and marketing service and price changes
Effective January 11, 2016
Overview of price and service changes
Find out about service and price changes for parcels, transaction mail, and marketing products and services.
Open a service ticket for help with business mailings
Having trouble with business mailings? Find out how to get help from Canada Post.
Print shipping labels with EST Online
Handle your entire shipping and mailing process online from our website. For small to mid-sized businesses who ship in Canada and worldwide.
Express Order Entry: Online shipping in Canada
Get fast and easy online shipping and mailing from our website or your intranet. For small to mid-sized businesses who ship and mail within Canada.
See if your mailing qualifies as Personalized Mail
Find out if your mailing of more than 1,000 pieces qualifies for Personalized Mail’s reduced postage rates.
U.S. and international letters size and weight chart
Find the size and weight specifications for sending letters to the U.S. and internationally.
Prepaid envelopes and labels
Find out about Priority, Xpresspost and Expedited prepaid envelope and label options. Includes features, options, destinations, sizes and weight.
Download National Presortation Schematic
The National Presortation Schematic helps you prepare mailings. Updated monthly, use it for more effective mailings.
Download National Presortation Schematic
The National Presortation Schematic helps you prepare mailings. Updated monthly, use it for more effective mailings.
Registered Mail dimensions and weight information
Find the length, width, thickness, weight and ratio specifications for Canada Post’s Registered Mail service.
Neighbourhood Mail delivery standards
Get delivery estimates for sending Neighbourhood Mail™ anywhere in Canada.
The best way to wrap a package for shipping
Learn how to prepare and package parcels to help Canada Post deliver your items safely and securely.
How to address mail and parcels
Learn how to address envelopes and parcels to help Canada Post deliver your mail to the right place, faster.
Find recognized presortation software vendors
Find Canada Post-recognized vendors of mail presortation software.
How to buy and use postal indicia
Postal indicia saves businesses time and money while offering branding opportunities. Find out how to use it:
Create and Drop off a mailing order
Learn about creating an order or Statement of Mailing and dropping off a Personalized Mail™ mailing at a deposit location.
Design mail that can be machine processed
Save on postage when your mailing can be machine processed. Learn how to design your Canada Post Personalized Mail™( formerly Addressed Admail™) piece for machineable postal standards.
How to prepare a large mailing
Find all the resources you need to confidently prepare large mailings for Canada Post.
See if your mailing qualifies as Publications Mail
Find out if your newsletter, magazine or other mailing qualifies for the discounted postage rates of Publications Mail.
How to prepare scannable mail for machine processing
Designing, preparing and sorting your Canada Post Personalized Mail™(formerly Addressed Admail) for machine processing delivers the lowest postage rates. See these Machineable Presort guidelines.
What to do if your international parcel arrived damaged
Learn what you can do if an insured parcel sent to an international destination was delivered damaged.
What are Permanent™ stamps?
Permanent stamps have no expiry. After you buy them, they’ll be accepted even if stamp prices change.
How to use Find a Rate
Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.
How to use Find a Postal Code
Get postal codes for Canadian addresses using the Find a Postal Code online tool.
Customized Postal Indicia delivers marketing bonus
Learn how to use the free Customized Postal Indicia template to create added marketing value for your business mail.
Tips for bundling Publications Mail
You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.
Collect On Delivery (COD): Everything you need to know
Learn what COD is, how it works, and how you can use it with Canada Post.
How to calculate your postage rate
Learn the postage you need for a letter or parcel depending on its weight, size and destination.
Learn why postage rates increased
Rate increases allow us to serve the growing number of addresses, meet inflation costs, and maintain and replace equipment.
Fuel surcharges on Canada Post services
Find up-to-date fuel surcharge information on Canada Post services.
Report a delivery problem with Canada Post Neighbourhood Mail
If your recent Canada Post Neighbourhood Mail™ (formerly Unaddressed Admail) mailing is late or hasn’t been delivered, you can create an online service ticket to report the problem.
What to do if the parcel you sent arrived damaged
Learn what to do if a parcel you sent in Canada was damaged. You can submit a claim for insured packages or report the damage for uninsured packages.
Find out about limits on international mail service
Some postal services are not available to certain overseas countries. Find out if there are limitations on mailing to your international destination.
How big (or small) can my letter be?
Find acceptable dimensions for mail delivered by Canada Post.
What happens to a item that is addressed incorrectly?
What happens when mail is addressed incorrectly and why items are returned to the sender?
What items cannot be sent through the mail
Learn about prohibited and controlled items that you cannot send through the mail, either within Canada or internationally.
How to cancel the online order for a business mailing
How to cancel your order (Statement of Mailing) for Admail, Lettermail, Letter-post and Publications Mail if you have not yet given it to Canada Post.
How to prepare Canada Post Personalized Mail mailings
Find out where to get information on preparing an addressed advertising mailing.
How to prepare bulk advertising mailings
Find all the resources you need to confidently prepare bulk advertising mailings for Canada Post.
Canada Post holiday hours
Find holiday hours here. Canada Post is closed on national, provincial and territorial holidays.
Why mail is returned to sender
The reasons why mail is returned to sender or undeliverable, and what you can do to fix it.
How to cancel a shipment manifest online
If you haven’t already provided your shipment to Canada Post, you can cancel it online.
How to prepare magazine or newsletter mailings
Find out where to get information to prepare a Publications Mail™ newsletter or magazine mailing.
When will my mail arrive?
Regular letters mailed in Canada usually arrive in 2 to 4 days. USA and international delivery times are usually in 4 to 7 days and vary by country.
How carbon emissions are calculated
Get a Return Label guide
Read this article for in-depth info and FAQs on getting a return label.
Lightweight shipping offer Terms and Conditions
Terms and conditions for the Solutions for Small Business lightweight shipping temporarily reduced rates.