Can I change how I receive mail?

We decide how your mail is delivered (referred to as delivery mode) based upon the population, geography and delivery network setup. We cannot change the delivery mode for an address unless we determine there is sufficient change in one of these factors for your delivery route.

Here is what you can do:

  • Report accessibility issues

    If you’re having difficulty accessing your mail and packages because of a mobility issue or functional limitation, we’ll work with you to find a solution. Learn more about our delivery accommodation program.

  • Rent a postal box

    Give yourself an extra address to receive your mail and online purchases. Learn more about renting a postal box.