Information in Intelligence 360 is updated every 15 minutes.
Can I track items in Intelligence 360 that have not been received by Canada Post?
You can see items in Intelligence 360 that have a tracking number but have not been received by Canada Post.
If I forgot to include a customer number in Intelligence 360, how can I now do so?
To add a customer number to Intelligence 360, call your sales representative.
Can I build a custom report in Intelligence 360?
Intelligence 360 does not allow you to build a custom report. You can download its eight standard reports into Excel, CSV or PDF format and then customize them.
How far back can I access Intelligence 360 data?
Information is held for two years within My reports. It dates from the time your company is set up to use Intelligence 360.
Which Intelligence 360 reports hold item level information?
The Intelligence 360 Tracking summary report provides item level details on the status of your Outbound and Inbound items throughout delivery.
Can I see item level detail in Intelligence 360 Shipping Profile and Performance summary reports?
Item level detail is not available in Shipping profile and Performance summary reports. It can be found in the Tracking summary report.
Why are the volumes different in Intelligence 360 Shipping profile and Delivery performance reports?
A Shipping profile report defines volume as the number of items billed within the stop the clock time. A Delivery performance report checks for an electronic manifest scan AND a delivered or a attempted delivery scan.
How many reports can I create in Intelligence 360?
There is no limit to the number of Intelligence 360 reports you can create
How do I find tracking numbers for late items in Intelligence 360?
In the Intelligence 360 Tracking summary report, compare delivery standard dates to the delivery or stop the clock date. Items delivered after the delivery standard date are late.