Support

Information in Intelligence 360 is updated every 15 minutes.

You can see items in Intelligence 360 that have a tracking number but have not been received by Canada Post.

To add a customer number to Intelligence 360, call your sales representative.

Intelligence 360 does not allow you to build a custom report. You can download its eight standard reports into Excel, CSV or PDF format and then customize them.

Information is held for two years within My reports. It dates from the time your company is set up to use Intelligence 360.

The Intelligence 360 Tracking summary report provides item level details on the status of your Outbound and Inbound items throughout delivery.

Item level detail is not available in Shipping profile and Performance summary reports. It can be found in the Tracking summary report.

A Shipping profile report defines volume as the number of items billed within the stop the clock time. A Delivery performance report checks for an electronic manifest scan AND a delivered or a attempted delivery scan.

There is no limit to the number of Intelligence 360 reports you can create

In the Intelligence 360 Tracking summary report, compare delivery standard dates to the delivery or stop the clock date. Items delivered after the delivery standard date are late.