Online shopping and fraud prevent tips

    'ID theft' and 'Fraud' are all too familiar. MasterCard® understands the threats and take them very seriously. Every effort is taken to make sure their services are as safe and secure as possible.

    Every day, activity on Cash Passport cards is monitored to detect unusual behaviour and, if something suspicious is spotted, you’ll be contacted to check your transactions.

    You can take steps to keep your travel money secure, just:

    • Sign your card as soon as you receive it
    • Check your transactions regularly, online or through the Zenwallet mobile app
    • If you print statements from the internet, keep them safe and shred them when you’ve finished using them
    • Never give your personal details to anyone on the telephone
    • Never give out your details in response to unsolicited email
    • Be wary of anyone who asks for common security details like your mother’s maiden name, passwords, date of birth, or information about your work
    • Never give your PIN to anyone, even if they claim to be from your card issuer
    • Don’t be distracted when using ATMs or point of sale terminals - somebody may be trying to find out your PIN

    Prevent counterfeit fraud

    Guard against ATM fraud

    Never keep your PIN with your card. Stay alert when using ATMs, and ensure that:

    • The ATM has not been tampered with
    • Nobody can watch you entering your PIN
    • Your card and cash are concealed and safe before you leave the ATM
    • You retain any printed records for safe disposal at a later time

    Avoid skimming

    Always keep your card in sight when making a purchase so it can’t be skimmed.

    “Skimming” occurs when the genuine data on a card’s magnetic strip is electronically copied onto another card, allowing fraudsters to steal the funds on your card. This can happen at fuel stations, restaurants, bars and at ATM’s.

    Avoid skimming and protect your travel money by always keeping your card in sight.

    If your card is retained, please contact Global Assistance immediately for assistance.

    Think security online

    When shopping online, use a secure browser such as Microsoft Internet Explorer or Mozilla Firefox that will indicate whether the website you are visiting is secure or not.

    These browsers scramble your personal data before sending information so no one else can read it. Ensure that your computer has up-to-date virus protection software. A firewall will also help protect you from attacks.  A few more tips to help you keep your information safe:

    • Only buy from reputable companies and type their internet address into the browser yourself
    • Don’t give out your details in response to unsolicited emails and always use a secure checkout if given the choice
    • Just as you save receipts in case you need to return or exchange something, keep a record of online transactions too. Print and save a copy of your completed order form and confirmation

    Stay away from phishing

    “Phishing” is an attempt by fraudsters to “fish” for your card, account or personal details. Phishing attempts usually appear as emails, apparently from your bank or card issuer, pretending to be concerned with your security. You are then asked to click a link to a fraudulent log-in page, designed to capture your details.

    If Mastercard contacts you by email, you will never be asked to click on a link that directs you to enter or confirm your security details. If you are in any doubt regarding the authenticity of an email regarding Cash Passport, telephone our Global Assistance team immediately for clarification.

    Combat pharming

    “Pharming” employs the same type of tricks as phishing to lure you to a site address but uses hidden software to redirect you from real websites to the fraudulent ones. It hijacks trusted brands of well-known banks, online retailers and card issuing companies and convinces you to enter your personal details.

    Remember, if you are asked to type your PIN into a website along with your Cash Passport details, it is probably fraudulent. Close the browser and contact Global Assistance immediately.