Prepaid reply mail

Get direct responses from your customers

Include a postage-paid return card or envelope as part of your next direct mail campaign. You only pay the postage when customers send in their responses using Business Reply MailTM.

Talk to an expert

How to get started with Business Reply Mail

If you’ve never used direct mail before, or you’d like more information about how our direct mail partners can help you, please get in touch with us.

We’ll answer your questions about:

  • What type of Business Reply Mail works best for you? – envelopes for confidential applications, payments or donations or cards to remind customers to pay bills or renew subscriptions.
  • How the pricing works –we’ll tell you how to create machineable mail to keep costs low.
  • How to rent mailing lists if you’re looking for new customers.
  • How you can use our reporting tool to track reply mail coming your way.
Talk to an expert

Use our design and reporting tool

Create and design your own envelope, self-mailer, card or label in 5 easy steps. Then, receive real-time reports when your mail pieces are being processed at our plants.


There’s an annual fee for Business Reply Mail (Canada and international) as well as a postage fee starting as low as $0.98 for each responseFootnote 1.

Contact us to see if you qualify for large-volume discounts!

When will my items be delivered?

Your Business Reply Mail will be delivered with your preferred direct marketing campaign (Neighbourhood Mail, Personalized Mail or Postal Code Targeting), transaction mail (Incentive LettermailTM or Incentive Letter-post TM ) or Publications Mail TM .
See our  delivery standards for specific times.

Need more details on Business Reply Mail?

You’ ll learn about:

  • Pricing based on the item’s weight.
  • Standard size and weight measurements to help you design your mailing.
  • Preparing your mailing into bundles for processing.
Read the full guide