Support

Find out how to change or cancel your mail redirection services. Hold Mail or Mail Forwarding account passwords made before August 24, 2019 are no longer active.

Canada Post’s Hold Mail service makes stopping your mail easy. Set it up online in minutes.

Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.

Is your mail still being delivered to your old address, or not being forwarded at all? Read support articles about common Mail Forwarding™ delivery issues.

If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.

You can buy Mail Forwarding for someone else. You need to go to a post office to show proof that you have the authority to act for the other person.

If you purchased Mail Forwarding but are getting someone else's mail along with your own, use this online form to report the problem.

When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.

After verifying the end date on your Mail Forwarding contract, use this form to report the problem:

Having trouble completing the identification process when buying Mail Forwarding online? You can still pay online and then show your ID at a post office.

Looking to cancel Mail Forwarding? Here’s how:

Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.

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Find out what to do if you tried to complete your change of address request online, but authentication failed.

If you give your email when you purchase mail forwarding, your information will not be disclosed to other organizations.

Find out how to sign up for mail forwarding online or at the post office.

Renew, cancel or make changes to your Mail Forwarding service online or at the post office.

Find out if you have to make alternate arrangements to have your mail forwarded to your new address.

Find out what mail items get forwarded when you buy the Mail Forwarding service. Lettermail™, Registered Mail™ and magazines all use mail forwarding.

How do I change my mailing address? See how to get Mail Forwarding service, what mail forwarding costs and how far in advance to order it.

Mail Forwarding redirects your mail to another address, such as when you move. Hold Mail stops mail delivery to your address, but does not redirect it.

To buy Hold Mail at a post office, you need government-issued photo ID. To purchase it for another person or a business you need a letter of authorization.

Hold Mail service cannot be used if you receive mail at a shared or institutional address, such as a dormitory or rooming house.

Hold Mail will stop flyers and newspapers, but not parcels.

Looking for your mail before your contract ends? Here’s how to receive it:

Extend your Hold Mail service online before or after your service ends.