Did you lose a key?

If you’ve lost one of your community mailbox keys, have your spare key copied at any hardware store or locksmith. If you’ve lost both keys, complete the online form to request new keys. The cost to replace lost keys is $29 plus applicable taxes. The fee can be paid at the post office when you are notified to pick up the new keys.

Personal | Business

Mailbox key not working?

If one of your community mailbox keys is not working, try the second key. If you still can’t open your compartment, complete the online form to request a new lock and new keys. Be sure to describe in detail the issue you are having with your lock or key.

Personal | Business

Have you just moved and need new keys?

If you've just moved to a new residence where you’ll receive mail at a community mailbox, complete the online form to request new keys.

• You’ll receive a notice card when your keys are ready. Bring it along with government-issued photo identification to the post office indicated on your notice card.
• The cost to replace lost or stolen community mailbox keys is $29 plus taxes.
• If your keys don't work, we'll replace both the lock and your keys at no charge.

To protect the privacy and security of your mail, we don't keep copies of the keys to your community mailbox.

Apartment, group mail boxes or business mail boxes

We don’t maintain locks and keys for apartment or business mail boxes. Please contact your building manager or superintendent. For group mail boxes, you’re responsible for securing, maintaining and replacing the locks and keys yourself.

Is the lock in your community mailbox frozen?

If your mailbox lock has frozen, please don't use heat, lock de-icer or any other product to free it, as this may damage the lock. Instead, complete the online form so we may resolve the problem for you as quickly as possible.

Personal | Business