Support

Information in Intelligence 360 is updated every 15 minutes.

You can see items in Intelligence 360 that have a tracking number but have not been received by Canada Post.

To add a customer number to Intelligence 360, call your sales representative.

Intelligence 360 does not allow you to build a custom report. You can download its eight standard reports into Excel, CSV or PDF format and then customize them.

Information is held for two years within My reports. It dates from the time your company is set up to use Intelligence 360.

The Intelligence 360 Tracking summary report provides item level details on the status of your Outbound and Inbound items throughout delivery.

Item level detail is not available in Shipping profile and Performance summary reports. It can be found in the Tracking summary report.

These are the Terms and Conditions that govern the use of Delivery Preference options from Canada Post.

These are the Terms and Conditions that govern the use of the Pay Duty and Taxes services from Canada Post.

Have questions about connect? Check the FAQ for answers: