Product refunds at a post office

You may get a refund for product returns with a value up to a maximum of $5,000, including taxes. Terms and conditions apply.

To receive a refund, you must have an original receipt issued in the last 30 days by a post office.

Products available for refund (some limitations apply):

  • Postage values
  • Philatelic products
  • Retail products

We no longer process customer claims at post offices for:

  • Late or damaged parcels
  • Registered Mail™
  • Lettermail™

In these cases, you must submit a claim online or contact us.

Please note:

For refunds over $100, we require a customer refund form.