Changing your Mail Forwarding service

If you provided your email address at the time of purchase, you can change your Mail Forwarding service request by accessing our online self-serve tool

To do so, you’ll need the:

  • Reference number from the confirmation email we sent when you placed your order
  • Postal code of the original address
  • Email address on the order

At any time, you can change:

  • All contact details including:
    • Email address
    • Telephone number
    • Language of correspondence
  • Mail Recipient information (except if the service was purchased on someone else's behalf)

Before the service start date, you can change:

  • The start and end date (if the new end date doesn’t affect the price)
  • New address information

After service start date, you can change:

  • The end date
  • New address information for an extra fee (we only make this one-time option available online)

If you bought your service at the post office and didn’t provide your email address information, you must go to your nearest post office with personal government-issued photo ID to make changes to your service.