News releases

Free Mail forwarding/Change of Address continues to be offered for displaced customers

(Ottawa) Canada Post continues working on providing mail and parcel service throughout the communities affected by the flooding in Southern Alberta.  We thank Albertans for their patience and understanding throughout these circumstances.

The majority of delivery service in Calgary has been restored however some 2,000 addresses are still not accessible. Those residents will continue to pick up their mail until service can be restored.

High River residents will continue to pick up their mail at the Okotoks post office at 27 McRae Street, Monday to Friday from 9 a.m. to 6 p.m.  There is now delivery to all secure accessible Community Mail Boxes in High River. Parcels and items requiring a signature will be available at the post office in Okotoks.

Mail delivery has resumed in Medicine Hat. For any addresses still not accessible, residents can pick up their mail at the postal outlet at 420 Kipling Street S.E. from 8 a.m. to 5 p.m.

Customers need to show government-issued photo identification when picking up their mail.

Any individual or business that has been displaced by these devastating events and has had to move to a different home or office can register for Mail Forwarding service free of charge for up to 12 months which can be cancelled at any time. Customers whose Postal Code starts with one of the following codes can receive the Mail Forwarding service free of charge: T1A, T1B, T1C, T1V, T1W, T2G, T2N, T2P, T2R, T2S, T2T or T3B. Customers who live in Postal Code T0L 2C0, T0J 0S0, T0J 3W0, T3H 5X3, T3H 5X4 or T3H 5X5 are also eligible for the free Mail Forwarding service. Residents can visit any post office in Alberta or across the country to register for the free service. Customers can also register to receive their bills online through Canada Post's free epost service at epost.ca. For more information, please contact Canada Post customer service at 1-800-267-1177.