COVID-19 updates

As we continue to adjust our operations to provide timely, reliable service to Canadians, our On-time Delivery Guarantees will resume for parcels shipped within Canada. The delivery guarantees take effect starting August 23, 2021.

Parcels shipped prior to August 23, 2021 will not qualify for the guarantee.

The On-time Delivery Guarantees will apply only to the delivery of domestic parcel services, including Flat rate boxes, Expedited Parcel, Xpresspost and Priority. At this time, International delivery guarantees remain suspended. While we remain committed to providing timely and reliable service, given the unpredictability of the COVID-19 situation, guarantees remain subject to change.

Find the delivery standard from your postal code to a Canadian destination at canadapost.ca/deliverytool.

We are safely resuming deliveries of some signature items to the door. We will capture a verbal signature while maintaining a safe distance of at least six feet, or two metres.

We will capture a verbal signature and deliver the following:

• Signature items, including passports
• Proof of Age (POA) items
• Items with customs due

For Proof of Identity, Registered Mail and Xpresspost Certified items, we will leave a delivery notice card (DNC) that directs you to a local post office for pick up. We will capture your signature at the post office.

The health and safety of our employees and all Canadians remains our highest priority. If we cannot safely deliver your item, we will leave a DNC and direct you to a post office for pick up.

The World Health Organization (WHO) and Public Health Agency of Canada (PHAC) have made public assurances that the risk when handling mail, including international mail, is low.

According to the PHAC, there is no known risk of coronaviruses entering Canada on parcels or packages. In general, because of poor survivability of coronaviruses on surfaces, there is a low risk of spread from products or packaging shipped over a period of days or weeks. Currently, there is no evidence of COVID-19 being transmitted by imported goods or packages.

We understand that people rely on their local post office. We are committed to serving Canadians while taking action to keep our people and our communities safe. We will continue to review and quickly adapt our approach with health and safety as our primary goal.

Most corporate post offices and franchises are currently open, but the situation can change rapidly in a given location or region. To verify if a post office near you is open, please visit “find a post office” on the Canada Post website.

Canada Post has implemented a mandatory mask or face covering policy at all its facilities across the country. This is a national policy which applies to all employees, visitors and customers. Any customer entering a post office will be required to wear a mask or face covering and practice physical distancing for the duration of their visit. This is part of our ongoing efforts to keep employees, and the people we serve, safe during COVID-19. For our guidelines please see here.

Are neck gaiters an acceptable face covering?

No, neck gaiters are not acceptable because they are susceptible to gaping which contravenes the Canada Post Mandatory Face Covering Practice. Furthermore, neck gaiters are not recommended by the Public Health Agency of Canada because they aren’t well secured to the head or ears, are likely to slip out of place, and are difficult to remove without contaminating yourself.

Physical Distancing: We are asking waiting customers to please space themselves 2 metres (6 feet) apart, and floor decals are now in place in most post offices to assist customers in respecting the spacing requirement. For smaller offices or during busy hours, offices may be required to limit the number of customers in-store.