COVID-19 latest updates
We’re working hard to stay safe and deliver your mail and parcels. Check out our service updates below.
Go to updatesWe’re working hard to stay safe and deliver your mail and parcels. Check out our service updates below.
Go to updatesThe On-time Delivery Guarantees apply to the delivery of domestic parcel services, including Flat rate boxes, Expedited Parcel™, Xpresspost™ and Priority™. At this time, International delivery guarantees remain suspended.
While we remain committed to providing timely and reliable service, given the unpredictability of the COVID-19 situation, guarantees remain subject to change.
Find the delivery standard from your postal code to a Canadian destination at canadapost.ca/deliverytool.
Find the delivery standard from your postal code to a Canadian destination at canadapost.ca/deliverytool.
We resumed our pre-pandemic processes for signatures at the door for all products as of July 4, 2022.
The World Health Organization (WHO) and Public Health Agency of Canada (PHAC) have made public assurances that the risk when handling mail, including international mail, is low.
According to the PHAC, there is no known risk of coronaviruses entering Canada on parcels or packages. In general, because of poor survivability of coronaviruses on surfaces, there is a low risk of spread from products or packaging shipped over a period of days or weeks. Currently, there is no evidence of COVID-19 being transmitted by imported goods or packages.
We understand that people rely on their local post office. We are committed to serving Canadians while taking action to keep our people and our communities safe. We will continue to review and quickly adapt our approach with health and safety as our primary goal.
Most corporate post offices and franchises are currently open, but the situation can change rapidly in a given location or region. To verify if a post office near you is open, please visit “find a post office” on the Canada Post website.
Canada Post has implemented its Tactical Pandemic Response Toolkit (TPRT) to guide our response to COVID-19 going forward and allow for early detection of increased cases in the workplace.
Under this risk-based approach for targeted sites, enhanced safety protocols are deployed for Canada Post’s employees for a 21-day period.
Please note the precautions in place during TPRT do not prevent customers from dropping mail in our facilities and depots or accessing our retail counters and Post Offices.
Canada Post continues to follow guidance from public health as part of its on-going efforts to keep employees, and the people we serve, safe during COVID-19. For our guidelines, please see here Mandatory Face Covering Practice | Policy and Practice Centre (cpggpc.ca)
Get the latest information on delivery interruptions that may be affecting your neighbourhood and international shipments.
Access employee specific information and workplace updates.
Posted in: COVID-19 public updates
Posted in: COVID-19 public updates
With the rapidly changing situation regarding COVID-19 we’re experiencing a limited impact on staffing. We’re responding by implementing contingency plans where necessary and adjusting our operations to serve Canadians. This situation is fluid across the country and customers may experience delays. In addition, it’s possible that temporary measures may be put in place, such as the reduction of hours or short-term closures, where required.
Read morePosted in: COVID-19 public updates
Posted in: COVID-19 public updates
Since the beginning of the pandemic, the health and safety of our employees has remained our number one priority. Given the complex and evolving nature of the pandemic, we have strictly adhered to the guidance and direction from the health experts responsible for protecting Canadians from COVID-19. We understood from the start that they were the experts, not us, and therefore following their lead was crucial to keeping our people safe.
Read morePosted in: COVID-19 public updates
Posted in: COVID-19 public updates
With the rapidly changing situation regarding COVID-19 we’re experiencing a limited impact on staffing. We’re responding by implementing contingency plans where necessary and adjusting our operations to serve Canadians. This situation is fluid across the country and customers may experience delays. In addition, it’s possible that temporary measures may be put in place, such as the reduction of hours or short-term closures, where required.
Read moreOur customer service representatives are available to provide support 7 days a week.
Access support for your Canada Post services as well as phone and mailing information.